Every client buys roughly the same month: twelve posts, a newsletter, an ad refresh and a report on the 5th. Flori starts each month from a template, collects the marketing lead’s approvals on one page, and lets your writers’ own Claude or ChatGPT draft from the client’s voice guide.
Fig. 1 · DemoDrafts for Orchard Co.’s October content, waiting for review
Where a retainer month goes wrong
Approvals scattered across threads
The client’s marketing lead approves the LinkedIn posts in Slack, two blog briefs by email and the ad copy on a call. On the 20th nobody knows what is cleared to publish.
The month is rebuilt by hand
Someone copies September’s list, renames it October and misses that the client dropped the newsletter and added a webinar.
The report eats the first week
An account manager spends a day pulling what shipped, what moved and what is next into the monthly report, for every client, every month.
One template per retainer, started each month
Build the month once: content briefs, drafts, internal review, client approval, publish dates, the ad refresh and the report. Start October from it, change the two items that changed, and the month is on the board.
Project templates: Core and up
Orchard Co. · October retainer
Blog posts4 · 2 approved
LinkedIn posts12 · 8 approved
Google Ads refreshWaiting on client
Monthly reportDue Nov 5
Approvals from the marketing lead, in one place
Publish the month’s briefs and drafts to the client page. Their marketing lead approves from one link, and anything still waiting on the client shows on the board instead of in an inbox.
Client pages: Core and up
Orchard Co. · Client page
Q4 launch landing pageWaiting for your approval
Blog: Holiday gift guideApproved Oct 9
Search ads, 6 variantsChanges requested
JTwo variants revised. Back on the page by Thursday.
Drafts that already know the client
Keep each client’s voice guide, banned phrases, audiences and approved claims in Docs. Writers mark briefs Ready for AI, one assistant claims each, drafts from those docs and leaves the result in the review queue to approve, send back or undo.
Review queue · Lumen Health
Blog: Pilot results recapClaude · to review
October newsletterChatGPT · changes requested
Meta description rewritesClaude · approved
ClUsed the voice guide and left out the two claims legal has not cleared.
Reports and new business from the same records
On the 1st, ask Claude to draft each monthly report from what was done, what slipped and what is planned, then add the ad and search numbers from your reporting tool. For your own new business, Smartlead sends prospects to a campaign and interested replies come back as intent on the account.
Smartlead and intent signals: Premium
Retainer clients and new prospects on one table.
The first week of a retainer month
Fictional example: An example from Brightline, a five-person content and paid social agency with six clients.
The 1st
The account lead starts November for each client from the template. Orchard Co. added a webinar, so two tasks change.
The 2nd
Claude claims the blog outlines, reads each client’s voice guide and saves them for review. One drifts off brief and gets sent back.
The 3rd
Outlines go to the client pages. Five marketing leads approve the same day. Lumen Health has approved nothing in two weeks, so the lead books a check-in.
The 5th
October reports go out. Claude drafted each from the finished tasks, and the account manager added the ad numbers and recommendations.
Core covers the retainer project
Core gives unlimited clients and retainer projects, client pages for approvals, project templates, Slack and meeting notes. Move to Premium for Smartlead, intent signals, workflows and recording retainer invoices and payments.
Does Flori post to social or connect to ad accounts?
No. Keep your scheduler and ad platforms for that. Flori holds the plan, the drafts and the approvals, and on Core updates post to the Slack channels you choose.
How do we run the same retainer every month?
Build one project template with the month’s deliverables and approval steps, start each month from it and change what changed. See what a retainer is and the retainer agreement template.
Can our writers use their own ChatGPT or Claude?
Yes. Each writer connects their assistant over MCP, to the workspace or a single client project. Flori sells no AI credits, and assistants never count as seats.
What does a five-person agency pay?
Core is $12 per person a month, or $10 billed yearly, so $50 to $60 a month for five. Premium, with Smartlead and revenue tracking, is $29, or $24 billed yearly. Clients are free.